Payments and refunds

Below are our terms and conditions set out to ensure the safety and well-being of staff, property and our customers. If there is anything on our terms you don’t understand, or would like clarification, please contact us or raise any issues when coming to reception.

Refund policy

If for whatever reason you decide to cancel your self storage subscription, we will refund your full deposit amount plus any money paid for storage in advance. If you decide to cancel your subscription during a paid month, your notice period (7 days) will be deducted minus any days of the month already passed before cancelling.

If you decide to cancel your subscription within 7 days of initial sign up, a full refund plus the deposit amount will be refunded.

Accepted payments

We accept the following payments

American Express Mastercard JCB Maestro Visa Debit
Powered by WorldPay

Payment procedure

No payments are taken through the website. We will always show you and help advise on making the most of your storage space before taking any payment, we want to ensure our customers are getting the best deal, and in doing so we want to ensure that you are completely satisfied and making use of your space. All current offers that are shown online are redeemable in person, and all applicable discounts will automatically be added to your purchase. There are 2 ways to pay for your self storage unit, either on an upfront one off basis for a set term, or automatically on a monthly rolling basis, to help you keep track. There are no price differences between paying in advance or monthly, it is all down to personal preference.

Privacy and security policy

We adhere strictly to the requirements set out by the UK Data Protection Act. We will retain your personal details only to enable us to provide the services you requested from us. In addition, we may use your name and contact details to inform you of changes, updates and other services we offer, however, we do not disclose any details to any 3rd party.

All payments are taken by our payment gateway provider, WorldPay. No card details or sensitive information are held on-site, or on our website. Wigan Self Storage Ltd

Sovereign Enterprise Centre
Warrington Lane
United Kingdom

Tel: 01942 233300
Company Registration Number: 13090248

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